My family and I purchased a new house in Virginia Beach during 2000. From the very beginning, we experienced an almost non-stop series of problems with our heating and air conditioning system. Being new to the area, we didn’t know who to call and therefore we tried a non-stop series of companies to try and rectify the problems. As stated before, we had no idea where to start, so we started by looking up heating and air conditioning service companies in the Yellow Pages. Every company that we called acted like they were doing us a favor by even appearing at our house. We even had companies confirm service appointments and then not show up. After we had been in our house a few years, a friend of ours recommended to us that we should try Kellam Mechanical and Electrical.
Our very first appointment with Kellam Mechanical and Electrical was a pleasure. The technician pulled into our driveway at the very instant that he said he would. He examined our system and suggested a few temporary fixes that we could implement to get us through the summer and allow us time to reinforce our financial situation. We agreed that our system was dying a slow and painful death and needed replacement. We agreed that within our two zone system, the priority was to replace the downstairs unit first.
Approximately nine months later, Kellam Mechanical and Electrical representative, Mr. Adam Cook was invited to our home to look at our system and recommend a course of action. Mr. Cook was incredibly professional, polite and knowledgeable. Mr. Cook examined our system and suggested a couple of plans. He allowed us time, free of any sales pressure to determine for ourselves the best course of action. The first step in each one of the plans was replacement of our defective downstairs air conditioning unit.
On the day the work was scheduled to begin, neither my wife nor I was available to watch over the work being performed by Kellam Mechanical and Electrical and Mr. Cook was not available because he was in Richmond, VA attending a training class. When I got home from work and went outside to look at my new air conditioning unit, I was horrified to discover that the technicians had replaced the wrong unit. Immediately my mind went racing and I thought that we had just lost a large portion of our savings account with nothing to show for it. I immediately called Kellam Mechanical and Electrical and informed them of the mistake. I was immediately connected with the owner, Mr. Scott Kellam. Mr. Kellam immediately apologized, admitted the mistake and assured me that he would take care of us. Mr. Kellam further stated that the basis of his company’s success is their belief in the value of each individual costumer. Mr. Kellam stated that he would absorb the cost and replace the remaining air conditioning unit with a brand new one at no additional cost to us. True to the word of Mr. Kellam, technicians arrived the next morning and did indeed replace the other air conditioning unit at no additional cost to us.
I would like to emphasize to the reader how refreshing it was to work with Kellam Mechanical and Electrical. Every single employee of theirs that I have been in contact with has been
courteous, professional and polite. They exemplify the hard work and honest ethics that our great nation was built upon and I highly encourage any person seeking a quality heating and air conditioning solution to contact Kellam Mechanical and Electrical. You will not be disappointed.

John D. Barber
Virginia Beach, VA