Kellam Mechanical - Heating, Air Conditioning, Electrical and Indoor Air Quality serving Southside Hampton Roads Virginia: Virginia Beach, Norfolk, Suffolk, Chesapeake

We are dedicated to providing 100% customer service satisfacation! For more information on our committment to customer service click here.

Dear Mr. Kellam,

I am writing to you to commend you, your company and your staff. I have been a customer for several years and I have always been pleased with the service I have received. However, on Monday, August 8, 2011 your company went to a much higher level in my book. My AC was not working and I called in and one of your repairman was sent out. I had visions of needing a new unit because it is thirteen years old and several of my neighbors had their units replaced last year. They don't have their units check twice a year like I have done. The repairman found the problem and told me what it would cost. I was relieved it could be repaired and I didn't need a new unit. After the repair he came in and said he had good news for me, that the part had been replaced last year and was under a five year warranty and I only had to pay the diagnostic charge. I was delighted. My husband passed away February 28th and I can barely remember what happened yesterday much less an AC repair from last year. The honesty of your company and workers restored my faith in the integrity of Virginia Beach businesses. In the city of Virginia Beach there is a medical supply company and a doctor's office that tried to cheat me since my husband passed away. Medicare contacted me and told me not to pay them and they were demanding a refund from them for their dishonesty. They could learn a lesson from you. I have told all my family and anyone else I have talked to since Monday how honest you are. I never would have known the part was under warranty, right now just getting up and starting my day is an effort. Thank you for having my back. I have always found your work people and office staff helpful and polite. I will recommend your company to all I meet.

Thank you again,

Hilda G.

Their estimate was very competitive, I received 3 different estimates from local companies and they were very reasonable. Adam was awesome from the get-go. He had a great personality during the initial estimate and really knew his product. The small family-owned business feeling was great and everyone worked together so well and had much respect for each other. Adam was upfront and honest about what needed to be done and even helped with items to include in the estimate that I didn't even think of (since it's an insurance claim due to hurricane flooding- I needed to be sure I was thorough). Adam even brought out 2 crews on the first day to be sure that the project was completed ahead of schedule. His crews were great and were there on-time and were at the house when they said they would be. The project was completed on-time and within budget. I highly recommend this company.

Jennifer W.

"Thank yous" to both of you, Sarah and Scott, for taking a personal interest in the lives of your customers. I can't remember any other company that we do business with that takes such interest in their clients. Best wishes for a continuing successful business!!!

Bill and Judy C.

June 4th, 2011

Kellam replaced our entire central A/c system, including the condenser, evaporator, and all the duct work. They also installed a dedicated circuit breaker for the new unit, and relocated and replaced the thermostat..

When we decided to replace our old, broken down A/C system, we got quotes from several companies, based on their reviews on Angie's list. Although we'd never dealt with them in the past, one we called for an estimate was Kellam Mechanical, because they had an excellent rating. I'm so glad we did!

I can't say enough good things about these guys, or the company as a whole. Mike Clark, who did the estimate, is an excellent representative of the company. He was thorough, professional, and took the time to explain all our options, and answer all our questions. On the day the installation was scheduled, he was there bright and early to make sure the technicians had a clear understanding of what was to be done, and that everything would go smoothly. His obvious belief in the company, and its professional integrity, was what ultimately convinced us to award Kellam the job.

The technicians were here exactly on time, got right to work, and were so proficient at what they were doing, it all went like clockwork. We also had a very large, old oil furnace that had to removed from a cramped crawlspace, and they made what should have been a very difficult job, look easy. They were very considerate about making sure they didn't leave a mess in the house, and all the debris from under the house (old ductwork and the old furnace they'd removed) was wisked away on a pick-up truck that appeared precisely when they needed it. They took it away so fast, I never even saw it! The technicians on the job were professional, courteous, and diligent. The work was completed in less time than anticipated, and the system works perfectly.

I spent about 15 years working for local commercial HVAC contractors and, I have to say, I have never seen such excellent organization, professionalism, and overall commitment to customer satisfaction, as was demonstrated by all the members of Kellam Mechanical whom I came in contact with. I strongly recommend you call Kellam Mechanical if you need HVAC or electrical work done. That's exactly what I'm going to do. After being disappointed by so many contracting companies in the past, it was so refreshing to find one that's committed to doing quality work at a fair price. Great job, guys!

C. Liddick

January 10, 2011

Dear Kellams,

A short note to say thanks for the quick turn around on the recent HVAC situation. The thing is working great. We did not know what we were missing. I know you guys pushed the job up and for that I thank you. Aside from that, the crew you guys sent were top shelf. They were very pleasant and answered all my dumb questions. I did not get their names, but please let them know I appreciated their help. Mike was very helpful as well, especially when I told him to quit turning the pages of the catalogue to the really good stuff you guys have.

Who would have guessed that spending that much money would have been so much fun? I have been "tellin 'em Kellam" ever since.

Thanks again,

Rod

January 3, 2011

Dear Scott,

We wanted to write a letter to commend you on the excellent service you supplied us as you planned and installed both our new geothermal heat pump systems and the Rinnai hot water system. As you know, we had a recommendation from a friend for another company with whom they were well satisfied. We had that company come and plan and give us a bid. Initially we thought we would go with the other company because of the high recommendation they had received from our friend. However, when we had you come out to do a plan and give us a bid, we easily decided you were the company whom we wanted to do our job. We are confident we made the right decision!

From our very first encounter with you and your team we found you to be competent, courteous, and thorough. Each of these qualities was equally important to us. We wanted the best job possible and we felt you would provide the best results. With the amount of inside the house work and the need to be all over the house様iterally in every room and space擁t was a relief to have such pleasant, careful, and cooperative men working. We are grateful.

We have come through one of the coldest Decembers in many years. The house has remained toasty warm and comfortable. Obviously, you have done an excellent work.

It is our pleasure and we are eagerly willing to give our complete and satisfied recommendation to anyone else who would like to know that you have very happy customers.

Sincerely, Jim and Janet B.

October 12th, 2010

Good Morning Scott - As you know, I am a new Kellam Mechanical customer living in Texas who owns a home in Va Beach. I had a guest staying at my home the past two days and the new heating system would not come on. After trying to trouble shoot the problem with her long distance over the phone last night, I called Jodi this morning at 7:15 a.m. She assured me she would do her best to have someone at my house this morning before my guest left at 11:00 a.m. When I called my guest to see if she had heard from Jodi, Dean was at my house, had determined the problem (an installation issue), and had corrected it by 9:00 a.m. When you and I spoke on the phone in September while I was home for a visit, you told me that customer service was one of your biggest priorities. I wanted to say that the service staff members who helped this morning have delivered 110 percent, and they are an excellent representation of your leadership and expectations. I am most appreciative because there was an employee at work at 7: 15 a.m. to answer my call who followed through immediately and a trained technician who was able to resolve the problem quickly. In my instance, your insistence on excellent customer service is apparent. I hope your day goes well and I wish for you so many stories like mine that you won't have time to read them. AND while I am at it - I'm not sure I ever properly thanked you for having the upgraded thermostat installed in September; I am most grateful for that as well. Greetings to Scott and thank you again for your efforts on my behalf.

Lindsay Shepheard

July 23rd, 2010

Dear Scott, This is a belated thank you for your amazing customer focused service. I had called several weeks back and spoken to you about condensation in my system building up in my downstairs room on the blower and ducts. I totally expected to need to do a service call, but you offered to come check it out first and did so within just hours. Thank you! I just want to make sure to let you know how fantastic each of my experiences has been with your company and your people. I could not be more pleased and am very happy to be a Kellam customer. I let all my friends know, too!

Ann L.

Aug 17th, 2010

Being a proponent of businesses that support the community like Kellam Mechanical we had the occasion to call on you for help when our a/c went “belly up”. Having worked with you and Kellam as event sponsors for Virginia Beach Clean Events, there was no question who to call. Within an hour of our call to you, Jon was at our door inspecting the unit. Jon completely evaluated the system, provided me with our options so we could make an informed decision. He was quick and very professional about every aspect of his job. He made sure to clean all components checking as he reassembled the unit and it up and running again. The measure of a successful company is in how the customer feels after the sale or service. Jon and Kellam Mechanical exceeded every expectation. Thank you so much for your work and having the foresight to have great people on staff. We felt as though you cared.

Sincerely,

Dan B.

May 6th, 2010

Kellam Mechanical is the best. We have a problem house. It is a large ranch that was tripled in size back in the 70s and our air conditioning system was that old. There is no crawl space and very little attic space with cathedral ceilings throughout. First problem we had was that our air conditioner that was cooling our kitchen, dining area and den area was located in the ceiling. The day we moved in (about 6 years ago), the ceiling collapsed because the air conditioner was leaking. The draining system for the unit was a mess that kept getting plugged up. We had to stop using it. We had another air conditioner in the ceiling that worked but you couldn't get to if you needed work done on it. Apparently they put the air conditioner in and then built the addition around it without thinking that it might have to be replaced one day. Our heating system is a boiler but the radiators don't go through the entire house. The areas that didn't have radiators had radiant heat in the ceilings which barely worked at all.

I realize now why people would buy our house and sell it after 2 years. They couldn't figure out what to do with the heating and cooling system. I had heating and cooling people come in and one person took a look around and said I can¥'t figure out what to do with your house and then a few days later sent us an outrageous quote to update our system. Probably gave us a high quote because they didn't want to deal with it. I had a few others come that offered high quotes. They didn't seem to understand the house and gave me no confidence they could do the job.

In my frustration, I started doing research and thought that maybe we could go with a ductless mini split system since our problem is no crawl space and limited attic space. Our friends gave us the number for a couple of guys that did their house. They came and looked at our house and thought they could do it but never called us back and wouldn't return our calls. I called one place that I found on the internet that was advertised having experience with this system but they didn't know how to install it and recommended Kellam.

Mike from Kellam came to our house and he was so nice. He told us he wasn't sure what to recommend but he wanted the owner (Scott) to come and take a look and see what he could come up with. I was really impressed with that.

Scott came a couple of days later and went through our entire house. He talked to my husband Les and hashed out a plan. We decided to do the mini split in the living room. To take care of the leaking air conditioner in the ceiling, we decided to put the new one in the large closet in the hallway. I didn't want it in the ceiling anymore in case it leaked. We had ductwork in the kitchen but needed to figure out a way to duct it into our dining room and den which is cathedral ceiling with no attic space. Les asked if they could run the duct work across the center beam and build a box around it to conceal it. He said sure plus he had a carpenter that did work like that for him. Next he looked at our bedroom which also had a ceiling air conditioner.

We decided to also put that one in a large closet adjacent to our bedroom.

Scott came back to our house after analyzing everything and gave us a written estimate with different options to choose which I thought was great.

This was a huge project and I thought his estimate was very reasonable considering the work that needed to be done. We decided all units would be heat pumps to eliminate the boiler (gas was getting outrageous). The mini split was installed in the living room. This is a fantastic system. The bedroom unit was installed and the guy that did the duct work (I'm sorry that I forgot his name) was on his stomach installing for 3 days because the area was so tight in the ceiling...excellent job. The unit to cool the kitchen, dining room and den was installed and the duct work was run across the center ceiling beam. The carpenter Phil built a box around it with opening for the vents. He did an excellent job and it looks like part of the house. We were so happy we had him replace the cooling system in the older (original part) of our house with a heat pump too. That is 4 systems installed and my utility bills are way down and no more outrageous gas bills. I am so happy that we found Kellam.

Sharon LaFontaine

April 19, 2010

I would like to thank Kellam for excellent work performed this weekend at my residence. The work was to replace a coil identified in a York service bulletin. This action stemmed from problems we have had all winter. The York heat pump worked fine to 2 years or so. This winter it would not maintain heat. After looking into this by the vendor that installed the unit, several attempts were made to correct the issue. First it was identified that the "heating coils" were not connected. After the coil was connected, there were other problems. The vendor came out several times along with a York rep (not at the same time). No one knew what to do. Several attempts were made, the last adjusting a plenum (based on another York service bulletin), made no difference. Along came John Mcfadden. He not only replaced the coil, he immediately identified the problem. While they prepared the system for recharging, he went ahead and added the extra necessary wire and made the necessary connection to fix the original problem. He said they had to wait anyway, besides it was an extremely easy thing to add the wire since it was outside and only about 25ft and he had to do some rewiring because of the coil change. He also made an adjustment where he identified the original vendor charged the system too much. He stated for our short run, we only needed about 9 lbs of refrigerant. He said that overcharging could damage the compressor. So not only did he do the York repair, he fixed my original problem. Both John and Joe (his partner) were pleasant to work with. John was obviously well trained and experienced. He was quick, clean and professional with the coil replacement. I just can't say enough about John and Joe. You have a new customer when I will need services in the future. I will also recommend Kellam to anyone looking for York or other HVAC equipment services.

Mark Gingell

January 26, 2009

Dear Scott,

I would like to personally thank you and your employees for the fantastic job they did installing my new IN2 Networks ecoConcierge device. I am up and running and loving the functionality it gives me to control the temperature in the house remotely and through the internet. I have showed it to numerous friends and family and they are as impressed as I am excited.

As a second home we often set the temperature back (or up in the summer) a large amount and when we show up to adjust the temperature it can often take a long time to get comfortable. With the ecoConcierge we can adjust the temperature the day before and when we arrive it’s perfect! And as is more often the case when we leave and forget to set the thermostat back we can now simply log-in online and adjust the temperature so that we save energy. I can’t tell you how many times we’ve left the house on a much cooler temperature because we didn’t want to experience the heat next time we arrived or how many times we’ve forgotten to adjust the thermostats before we’ve left in winter only to have to pay heating bills for when we’re not there. We’ve even threatened friends who stay there that we can make them uncomfortable if they don’t behave – just joking we’d never do that!

I must finally commend your professional and friendly employees, in particular John McFadden. Once the system was installed he set-up and configured the entire system on his laptop. All I had to do was register it with the internet access provider and voila I’m controlling the temperature from anywhere with an internet connection. Unlike almost every contractor I’ve had in my home the house was left just as clean as when your team arrived.

Thanks again and if I can serve as a reference for future customers please don’t hesitate to have them contact me.

Sincerely,

Chris Baker

Va. Beach , Va. 23451

February 1, 2010

To the management of Kellam Mechanical:

I know that people are quick to complain when a company disappoints but I want to tell you what a wonderful experience I had with your company. I made the mistake of having a different company install my Apollo hot water heater and have had one problem after another. I turned to you to install my air conditioner. This past Sunday, in the aftermath of the cold and snow, I woke up to not heat. Lance Gray came out to diagnose the problem. Realizing that I had no heat or hot water and with the chance of busted pipes, he called Bobby Starling for back up. I can’t say enough about how wonderful they both were! Not only were they knowledgeable and kept me informed with what they were doing, they were neat, respectful and very kind. They went far “above and beyond” to make sure that I was safe and warm by the time they left. I felt that I was treated like a “member of the family.” I can’t thank you enough for the excellent standards of your service. I feel lucky to be a customer!

With gratitude,

Elizabeth Wivczar

Dear Adam,
My wife and I would like to thank you, and every one at Kellam Mechanical, for the exceptional service we have received. From the time I first looked at your website, to the time I hit the thermostat for our new heat pump, I could not be more pleased with the job your company has done. In this day and age of “buyer beware” I was a little worried about such a large purchase from a company I had not dealt with before. You definitely put our minds at ease with your “no pressure” sales approach, and the time you took to explain the benefits and draw backs of the many different systems now available. In the future, I will not only continue to come to Kellam for my HVAC needs, I also will recommend Kellam Mechanical to anyone who needs HVAC or any other services you offer.
Thank you for a job well done and your exceptional service.
Sincerely,

Todd and Teresa Hagedorn

1/27/09

Dear Scott and Sarah,

I just wanted to express my appreciation for so promptly responding to my heating problem. I am currently handling my brother’s affairs while he is deployed with the Marines, and wouldn’t fate have it, the tenants in this townhouse called with a heat problem on the coldest day of the year. My thanks to Jody for fitting me in your full schedule and Chris and Don for getting the heat restored in just four hours from the tenants initial phone call to me.

Thanks again for very prompt service. Kellam Mechanical is great!

Warm regards,

Karen Evins

P.S. We just broke ground on construction of the house on Knotts Island, look forward to working with you on this project soon!

Dear Mike,

I just wanted you to know how pleased I am with the new heating and air conditioning system that Kellam Mechanical installed under my home. I had no idea that my thirty nine year old system was in such a bad state of deterioration. The pictures you showed me after crawling underneath the house were quite graphic. When I saw the ducting partially laying on the ground and devoid of the majority of its insulation I realized it was time to replace the whole system.

The crew from Kellam Mechanical showed up right on time at 8:30 with four really nice young men. They were all finished by 3:30 and had completely removed all of the old ducting materials. Except for the improved air flow you wouldn’t know anyone had been here. On my first bill from Dominion Power I had used 300 kilowatts less than the same month last year. Thanks again for a job well done.

D.L. Paul

CDR, USN RET

October 25, 2008

Dear Mr. Kellam,

We are writing to let you know how pleased we are with our recent purchase and service provided by you and your company. You and your company were highly recommended by a friend and business associate and we can certainly understand why. Your knowledge of your product, your determination for a job well done with complete customer satisfaction is very unusual in this day and time. Everyone in your company that we dealt with, including the technicians you sent to our home were very courteous and knowledgeable. You may be assured that we will not hesitate to recommend you and your company. It has been a pleasure doing business with you.

Sincerely,

Charles F. Moon

May 8, 2001

To whom it may concern,

This past year my family and I built a 3,400 square foot home in southern Virginia Beach. It was our first undertaking of a project that size. Much of the work, grading, roofing, plumbing, insulation, tile work, flooring, gas fireplace, electrical, HVAC and miscellaneous, was sub-contracted out to others. Of all the sub-contractors with which I dealt, none was more reliable, more professional, nor more quality conscientious than Scott Kellam’s electrical and HVAC crews. Kellam Mechanical offers competitive prices and project attention with which no fault can be found. Scott Kellam and his business comes with the highest of recommendations. When the next project calls, the only sub-contractor I am certain to use again is Kellam Mechanical.

Most sincerely,

Scot Beach

Scott and Sarah,

Thank you for the great work and fast responses on the trouble calls for 2^nd floor temp control wiring. Your technician did a good job tracing out the problem. His persistence was professional. He is not only a gentleman but laughs at my jokes. Your crew are good and hard workers, especially your crew supervisor. The layout obstacles that came about due to rafter design and location were handled absolutely awesome. All went well and even turned out better considering the difficult task. Your crew also left the jobsite cleaned up after a days work and in between days. All in all it was a pleasure. These days it is hard to find a contractor who shows up on time or just shows up. To get a good contracting crew who shows up on time and provides great work is rare. Wishing all of you a Merry Christmas and a happy, prosperous and healthy New Year.

Thank you,

Paul Zdunek

Gentlemen,

While visiting my daughter’s (Joanna Washburn) home in Virginia Beach in 2004, I discovered the heating system was inoperable. A call was made to your office and within an hour or two, your technician and his associate were at the door and ready to work. They very quickly and efficiently diagnosed the problem and had the system operating. They went one step further and thoroughly inspected the entire system and “fine tuned” the system. Such professionalism, courtesy and service are greatly appreciated. You set the standard and I wish other service industries were one-half as outstanding as Kellam Mechanical.

Sincerely

Louis Colbus

May 10th, 2008

Dear Scott,

We would like to thank you and your staff for the great service we received on the installation of my new Trane dual fuel system. We do not think we have ever been so impressed with the service we received. You assisted me with getting the correct unit for our home, your people came to remove the old unit and install the new unit THREE days earlier than expected (which was great!).
I would like to especially commend your technicians that removed the old and installed the new unit. They were the hardest working most efficient people I have had the pleasure to watch work in a long, long time. It was like a symphony the way they worked together and they left no stone unturned. Their politeness and genuine desire to do a very knowledgeable and quality job, left us really impressed with their customer care ethics. Please give them our sincerest thanks.
Oh Yeah! The unit…..it works great and has performed beyond our expectations. It is a “set it and forget it” operation. We appreciate the annual maintenance program and we look forward to being a part of the “Kellam Mechanical” family.

Thanks and God Bless
Mary and Terry King
Knotts Island, NC

Dear Mr. Kellam,

I want to share with you our experience with Kellam Mechanical. We recently purchased our retirement home in Sandbridge with the intent of moving in the near future. We knew we needed to replace the existing HVAC system on the main floor and the baseboard heating and window A/C on the ground floor. Kellam Mechanical was recommended by Brian Davis, a contractor in the Sandbridge area. We also asked for a bid from the company we have used over the years to maintain our current heating and cooling system.
Adam Cook, the advisor for Kellam Mechanical, was by far the more knowledgeable and thorough in his evaluation of our needs. He left “no stone unturned” and is the reason we chose Kellam Mechanical.
We completely gutted the old system including the ductwork and replaced it with the system recommended by Kellam Mechanical. Adam paid careful attention to all of the nuances of the installation such as adding another air intake panel for the most efficient air flow and draft reduction.
All of the men working at the house, Bobby, Dean, Sherman, Lance, George, John James – the electrician, Troy, Norman and John, treated our home and my family with the utmost respect and were very patient with my unending litany of questions.
We would be happy to recommend Kellam Mechanical to others.

Thanks for a job well done!

Shaunna and Ed Robey

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